We understand how difficult it has been to navigate the uncertainties surrounding the new coronavirus (COVID-19) in recent days. At this time, we want to reaffirm our commitment to you and address any concerns you may have regarding your mortgage or our services.
If you are experiencing financial hardship due to illness or loss of income and are unable to make your monthly mortgage payment, please contact the servicing number listed on your mortgage statement. There may be options to assist you.
Additionally, if you recently applied for a loan and have experienced a change to your financial situation while your loan is in process, please inform us promptly so that we can make any necessary adjustments and ensure you have the right terms and loan product to suit your needs.
Our customers are of the utmost importance to us. Our team remains ready and available to ensure you receive the service and expertise you deserve. However, please understand that this is an unprecedented business situation for us, and as such, responses and turnaround times may be longer than usual. We appreciate your patience with us as we navigate these changes together.
We look forward to continuing to serve you, and thank you for being a valued customer.